Returns & Refunds Policy
Every piece is made to order — cut, coloured and personalised for you after you place your order. Because of this, we're not able to accept returns or offer refunds for change of mind, or for personalisation details (name, colours) that were entered correctly at checkout. Please double-check spelling and colour choices before ordering.
What is covered
If your order arrives damaged or faulty, or doesn't match what you ordered (for example, the wrong colour or name due to an error on our end), we'll make it right. Get in touch as soon as possible — ideally within 14 days of delivery — with your order number and a photo of the item.
What we'll do
We cover return shipping for any item that's faulty, damaged in transit, or made incorrectly on our end, and we'll replace it or refund you in full — whichever you'd prefer.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law, including the consumer guarantees that apply to goods sold in Australia.
How to request a replacement or refund
Email us at mino.designprints@gmail.com with your order number and a photo of the issue, or use the contact page.